Support and Account Deletion

If you need help with an order, your account, or anything else related to OmNom, please reach out to our support team.

Delete Your OmNom Account

Restaurant owners can start account deletion directly inside the OmNom: for Restaurants app without contacting support:

1. Sign in to OmNom and select the restaurant you manage.
2. Open Settings.
3. Select Pause or Delete Restaurant.
4. Select Send verification code.
5. Enter the six-digit code sent to the account owner’s email address.
6. Select Delete my OmNom account. If the workspace has multiple restaurants, delete each location; deleting the final location closes the merchant account.

Deletion is temporarily blocked while the restaurant has an active order, unsettled payment, or active delivery. Finish or cancel that work first, then repeat the steps above.

Request Deletion Without the App

If you cannot sign in or no longer have access to the app, email support@omnom.monster with the subject OmNom account deletion request. Include the email address associated with the account and the restaurant name. We will verify ownership before starting deletion and respond within 30 days.

What Happens to Your Data

Online ordering is disabled as soon as deletion begins. The account remains recoverable through OmNom support for 30 days in case the request was accidental. After that recovery period:

• Deleted: Restaurant profile and contact details, menus and menu images stored by OmNom, operating settings, workspace invitations, and restaurant-specific assistant or training data.
• Access removed: Members lose access to the closed merchant workspace. Unrelated OmNom affiliate or driver roles are not deleted unless separately requested.
• Retained when required: Order, payment, payout, refund, dispute, tax, fraud-prevention, and security/audit records may be retained for up to three years after account closure when needed for legal, tax, accounting, chargeback, or regulatory obligations.
• Third-party records: Closing OmNom does not itself delete an external Stripe account or records Stripe must retain under its own legal obligations.

For more information about retention and privacy rights, read the OmNom Privacy Policy.

What To Include

• The email address on your OmNom account.
• Your restaurant name, when requesting merchant-account deletion.
• A short description of the issue or request.
• Your order number, if your question is about a recent order.