Support and Account Deletion

If you need help with an order, your account, or anything else related to OmNom, please reach out to our support team.

Delete Your OmNom: Referral Partners Account

To permanently close your OmNom: Referral Partners account:

1. Sign in to the OmNom: Referral Partners app.
2. From Home, open Settings using the gear icon.
3. Under Account, select Delete account.
4. Read the explanation and confirm deletion.

Without the app: Email support@omnom.monster with the subject OmNom: Referral Partners account deletion and the email address on your account. You do not need to reinstall the app. We will verify ownership and respond within 30 days. Do not email passwords, sign-in codes, tax identifiers or bank details.

Referral account closure is permanent and ends access to the referral account. It does not close independently operated restaurants or your other OmNom roles.

• Deleted: Your date of birth, referral assistant conversations and support context, device registrations, notification preferences and activity, and original menu-import files. Unclaimed referrals are withdrawn and their prepared restaurant data is removed. File cleanup runs after the short upload-link expiry period and retries if storage is temporarily unavailable.
• Identity: Referral-only name and email are anonymized unless needed for an existing reward window or financial record. Legacy reward windows can continue for up to 90 days. Partner-only referrals have no fixed earning window; continuing attribution and settlement follow the assigned terms. Shared name and email remain if another active OmNom role needs them.
• Retained when required: A closed-account marker, claimed referrals, reward and adjustment records, payout allocations, Stripe account references and accepted terms are kept for settlement, tax, accounting, fraud prevention and legal obligations. Financial records may be retained for up to three years after closure under our existing retention policy. Stripe may retain its own records as legally required.
• Pending rewards: Deletion does not forfeit eligible rewards or remove payout holds and minimums. Contact support for help with final settlement. Restaurant menus already adopted by independent restaurant owners remain with those restaurants.

You can also email support to request deletion of specific personal data without closing your account, subject to information needed to provide the service or meet legal obligations. See the Privacy Policy and Referral Partner Terms.

Delete Your OmNom: for Restaurants Account

Restaurant owners can start account deletion directly inside the OmNom: for Restaurants app without contacting support:

1. Sign in to OmNom and select the restaurant you manage.
2. Open Settings.
3. Select Pause or Delete Restaurant.
4. Select Send verification code.
5. Enter the six-digit code sent to the account owner’s email address.
6. Select Delete my OmNom account. If the workspace has multiple restaurants, delete each location; deleting the final location closes the merchant account.

Deletion is temporarily blocked while the restaurant has an active order, unsettled payment, or active delivery. Finish or cancel that work first, then repeat the steps above.

Request Restaurant Account Deletion Without the App

If you cannot sign in or no longer have access to the app, email support@omnom.monster with the subject OmNom account deletion request. Include the email address associated with the account and the restaurant name. We will verify ownership before starting deletion and respond within 30 days.

What Happens to Restaurant Account Data

Online ordering is disabled as soon as deletion begins. The account remains recoverable through OmNom support for 30 days in case the request was accidental. After that recovery period:

• Deleted: Restaurant profile and contact details, menus and menu images stored by OmNom, operating settings, workspace invitations, and restaurant-specific assistant or training data.
• Access removed: Members lose access to the closed merchant workspace. Unrelated OmNom affiliate or driver roles are not deleted unless separately requested.
• Retained when required: Order, payment, payout, refund, dispute, tax, fraud-prevention, and security/audit records may be retained for up to three years after account closure when needed for legal, tax, accounting, chargeback, or regulatory obligations.
• Third-party records: Closing OmNom does not itself delete an external Stripe account or records Stripe must retain under its own legal obligations.

For more information about retention and privacy rights, read the OmNom Privacy Policy.

What To Include

• The email address on your OmNom account.
• Your restaurant name, when requesting merchant-account deletion.
• A short description of the issue or request.
• Your order number, if your question is about a recent order.