An imported menu needs a careful comparison with what your restaurant actually sells. A missing size, a decimal in the wrong place or an add-on attached to the wrong dish can turn a readable menu into an order the kitchen cannot fulfill as expected.
In OmNom, you can correct your menu in the owner app, and a menu prepared through a referral needs your confirmation. Use the review below before relying on the imported menu for orders. The aim is to check every item against an approved source and leave no unresolved question about what a customer is buying.
1. Choose the menu you will check against
Start with the current menu for the correct restaurant location. If a printed menu and a newer price sheet disagree, ask the person responsible for pricing to resolve the difference before reviewing the import. Otherwise, you may carefully approve an outdated price.
Gather every page that applies to the online menu, including the back page, size choices and any separate add-on list. Keep unrelated seasonal sheets out of the comparison. Write down which source version you are using, even if that simply means “owner-approved menu, October 5.”
OmNom onboarding supports menu photos, screenshots and PDFs, with up to 12 supported files. Clear, readable pages give you a better source to work from. Check that page edges, prices and small print are visible. The OmNom FAQ explains the upload and editing options.
Keep that source beside the imported menu throughout the review. Memory is a poor substitute when two dishes have similar names or prices.
2. Work through the import in three passes
Checking names, prices and options all at once makes it easy to lose your place. Use three separate passes and a simple list of discrepancies.
First, check completeness. Move through the source one category at a time and match each dish to its imported entry. Look for missing items, repeated items, headings turned into dishes and descriptions joined to the next item. Confirm that similarly named dishes remain distinguishable. A lunch bowl and a family bowl should not silently become one product.
Next, check prices. Read each base price against the source, including decimal places. Then compare every size and paid extra. A correct base price does not prove that the larger portion or extra topping has the right price. Give recently changed prices a second look.
Finally, check relationships. Make sure each description and choice belongs to the correct dish. Read phrases such as “includes,” “choose one” and “add” carefully: they express different promises. A side included with a meal should not accidentally appear to be an extra purchase.
For each discrepancy, record the item, what the source says, what the import shows and what needs correcting. Mark it resolved only after you have checked the saved result. A short paper list works; this does not require a separate software system.
3. Follow one hypothetical item all the way through
Suppose a fictional café's approved menu reads:
- Tomato soup: small $6.50, large $9.00
- Add bread: $1.50
- Garden salad: $8.00, includes one dressing
Imagine the import shows tomato soup at $6.50, leaves out the large size, attaches the bread extra to the salad and turns “includes one dressing” into a separate menu item.
A quick glance might find familiar names and plausible prices. The three-pass review catches four different problems: an omitted size, a misplaced extra, a false item and a missing inclusion on the salad.
The correction list should describe the intended result plainly:
- Soup offers the small and large portions at their approved prices
- Bread belongs with the soup and adds $1.50 when selected
- Salad remains $8.00 with the stated dressing included
- “Includes one dressing” does not appear as a standalone dish
Correct the entries in the owner app, using the menu controls available. If you cannot represent the intended choices clearly, ask support how to handle that item rather than improvising a confusing substitute.
Then reopen the corrected entries. A large soup with bread should have an item-and-add-on subtotal of $10.50. Check the small soup too: correcting one choice is not enough if another has changed accidentally. Ask a kitchen colleague to read the resulting item description and choices. They should understand what to prepare without seeing the original menu.
These prices and errors are illustrative, not examples from an actual restaurant.
4. Resolve uncertainty before approving the menu
Some problems need a restaurant decision rather than a typing correction. An old sheet might say “market price.” A handwritten note might be unreadable. Two pages might give different portions for the same dish.
Put these items on an unresolved list and ask the appropriate person for the exact wording or price. Do not invent an answer just to finish the import. If you plan to leave an item off the online menu, make that an explicit owner decision and verify the resulting menu reflects it.
Give dietary and allergen wording particular care. Check it with someone who knows the ingredients and preparation; an import cannot establish whether a claim is accurate. Avoid expanding a short source description into a stronger claim that the restaurant has not verified.
Finish by reading each corrected item once without looking at the source. This catches wording that matches the paper technically but still leaves a customer guessing about the portion or included choices.
5. Make owner confirmation a real review
If someone prepared your referral menu, review it yourself before confirming it. Ask the preparer which pages they used and whether they noticed unclear prices or missing information. Their help with transcription is useful, but it does not resolve decisions only your restaurant can make.
Keep a brief record of the source version, reviewer, review date and any intentionally excluded items. This gives the next manager a starting point if a discrepancy appears later. It is your own review record, not a claim that OmNom provides a built-in approval log.
Check the setup status shown in the app while completing this work. Ordering requires the applicable payment, restaurant, menu and device checks. Some setup paths activate automatically once everything is ready, so do not count on a separate final launch button as a buffer for unfinished menu corrections.
6. Send support a problem they can investigate
If the upload fails or remains stuck, contact OmNom support at support@omnom.monster or (402) 875-9960. There is no guaranteed processing time. For an incorrect import you cannot fix, give support enough detail to locate and understand the problem:
- Restaurant name and location, and the screen you are using
- Approximate upload time and the file types and number of pages submitted
- The exact error or status message, if one appears
- A specific example of expected versus imported content
- Corrections already attempted and what happened afterward
For the fictional café, “large soup at $9.00 is missing; only the $6.50 small appears” is more useful than “my menu is wrong.” Include relevant screenshots if needed, with unrelated personal or customer information removed. Never send passwords, sign-in codes, bank details or identity documents.
Once the issue is resolved, repeat the affected part of the review and check the saved result. The finish line is a menu the owner has compared, corrected and confirmed, with choices the kitchen can actually fulfill.